🔒 Privacy Policy

At Travelsun LTD, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, passport details, and payment information.
• Travel Information: Destination preferences, flight details, hotel bookings, and special requirements.
• Technical Information: IP address, browser type, device information, and cookies when you visit our website.
• Communication Data: Records of your enquiries, messages, and calls with our team.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process your flight and travel bookings.
• To provide you with the best travel deals and offers.
• To communicate with you regarding your bookings and enquiries.
• To improve our website and customer service.
• To comply with legal and regulatory requirements.
• To send you promotional offers (only with your consent).

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Airlines and Travel Partners: To complete your flight and travel bookings.
• Payment Processors: To securely handle your payments.
• Legal Authorities: When required by law or to protect our rights.
• Service Providers: Who assist us in operating our website and services.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for all online transactions.
• Secure servers and firewalls.
• Regular security audits and updates.
• Restricted access to personal information.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Opt-out: Unsubscribe from marketing communications at any time.
• Data Portability: Request a transfer of your data to another service.

To exercise any of these rights, please contact us at info@travelsun.co.uk.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Analyze website traffic and performance.
• Provide personalized content and offers.

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain website features.

7. Third-Party Links

Our website may contain links to third-party websites (airlines, hotels, payment gateways). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. This includes:

• Booking records: Retained for 7 years for legal and accounting purposes.
• Marketing data: Retained until you unsubscribe.
• Enquiry records: Retained for 2 years.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. International Data Transfers

As a travel agency, your information may be transferred to and processed in countries outside your residence, including those with different data protection laws. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

Travelsun LTD is committed to protecting your privacy and ensuring a safe travel booking experience.